FAQ

General

Can I visit Aeterno Robotics?

You can visit us by appointment. Please get in touch with us to schedule a suitable moment.

What are your delivery times?

We aim for a delivery time starting from one week.

How can I reach Aeterno Robotics?

You can call us at 043 327 2481 or send an email to info@aeterno-robotics.com.

Buying a refurbished robot at Aeterno Robotics

How can I pay?

Payment is possible by bank transfer.

What about security?

All goods are carefully packed and shipped insured.

Do you test the robots yourself?

We test the robots in our own testing environment. Curious about how we work? Make an appointment.

Selling a robot to Aeterno Robotics

Can I sell my used robot to you?

Yes, you can. Fill in the form on this page, and we will contact you as soon as possible.

In what condition can I sell my robot?

Everything is negotiable; leave your details, and we will be happy to get in touch.

Who arranges the shipment?

We work with regular carriers who will collect the robot(s) from you.

Service & transport

Can I track my shipment?

We make clear agreements about the delivery of the robot in advance. Unfortunately, it is not (yet) possible to track the shipment in real-time. Curious about the current status? Please contact us, and we will be happy to help you.

What happens in case of damage?

Based on the agreed Incoterms 2020, we determine who is responsible for the transport. Of course, you can be sure that we provide support throughout the process.

Who is the transporter, and who pays the costs?

Prices are based on FCA Aeterno Margraten, Incoterms 2020. Of course, we are happy to support you with transport to your location. These costs will be communicated and charged in advance.

Maintenance & warranty

Do I get warranty at Aeterno Robotics?

Yes, we offer a standard 12-month warranty on our refurbished robots.

What is covered under warranty?

The robot must be used within the manufacturer’s specifications. All normal wear and tear fall within our standard 12-month warranty. Is the robot used outside the specifications, and/or is there damage caused by your own actions? Then this will not be covered under warranty.

Does my refurbished robot need maintenance?

Maintenance according to the manufacturer’s specifications is part of our working method. The robot has already been serviced when it is delivered to your premises. However, we recommend annual preventive maintenance for an industrial robot. This way, you are up to date with its current condition every year.

Custom enquiry or advice?

Do you need help with finding a refurbished industrial robot? Leave your details in the form, and we will contact you as soon as possible.

Ivo Laeven | Director

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Consult to discuss your specific needs

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Search and acquisition, without obligations

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Testing and refurbishment by Aeterno standards

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Fair quote for your custom enquiry