Service levels

At Aeterno Industrial Robotics, we offer three service levels to match your needs: a cost-effective option, a warranted mechanically sound product, or a fully refurbished robot like new. Explore below to find your perfect fit.

1. Trade

Trade

Features:

  • Product: Robots are sold as a trade product (“as-is”), without any warranties or modifications.
  • Mechanical: No checks or repairs are performed on mechanical parts. The robot is sold as-is, with potentially visible wear and tear.
  • Optical: The robot is not cosmetically addressed or refurbished; the external condition of the product remains as it is at the time of sale.
  • Paint: The robot and the controller are supplied as they are; they will not receive a new coat of paint.
  • Warranty: No warranty on the product.
  • Price: Low price, in line with the “as-is” sale. This level is suitable for customers who have experience working with robots, do not require extensive warranties or optimizations, and may wish to replace parts or perform maintenance themselves.

This level is suitable for customers who have experience working with robots, do not require extensive warranties or optimizations, and may wish to replace parts or perform maintenance themselves.

2. Essential

Essential

Features:

  • Product: Industrial robot with 12-month warranty, thoroughly checked for mechanical functionality.
  • Mechanical: The robot is fully checked, restored, and repaired mechanically. All parts that do not meet quality standards are replaced. This ensures that the robot functions in top condition.
  • Optical: The robot is not cosmetically refurbished. External parts, such as the robot’s exterior, remain unchanged unless there is functional damage that needs to be repaired.
  • Paint: The robot and the controller are supplied as they are; they will not receive a new coat of paint.
  • Warranty: 12-month warranty on both mechanical and electronic parts (but not on cosmetic damage).
  • Price: Mid-range price, reflecting the additional mechanical checks and warranty

This level is suitable for customers who want a functional robot, with the assurance that the mechanical components are working well, but do not expect a full renovation of the robot. The robot is in good condition and meets functional requirements, but may show visible signs of use.

3. Premium

Premium

Features:

  • Product: Robots undergo a complete refurbishment process.
  • Mechanical: The robot is fully checked, restored, and repaired mechanically. All parts that do not meet quality standards are replaced. This ensures that the robot functions in top condition.
  • Optical: The robot is fully repainted and cosmetically refurbished. All visible damage is repaired, and parts are replaced where necessary to make the robot look like new.
  • Paint: The robot and controller will receive a complete new coat of paint. Upon request, we can also supply the robot in any color preferred by the customer.
  • Warranty: 12-month warranty on mechanical parts.
  • Price: Highest price level, reflecting the extensive refurbishment process, including complete mechanical and optical repairs.

This level is intended for customers who want a ‘new’ product that has been fully overhauled. It is the best choice for customers who wish to optimize both the mechanical performance and appearance of the robot, while also seeking full assurance of the product’s condition.

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